FAQ

You can place your order online or by telephone with one of our sales agents by calling our call center.

Only products available for sale can be added to the cart, if this is not the case it means that they are not sold in the shop.

For technical questions, please contact the support department: http://support.alcatelonetouch.com/global-en/

Once the product is in stock, the order will be prepared as soon as possible and shipped the shipping delays.

If you can not find a particular product, it means that the product you are looking for is not commercialized by our shop.

For security reasons we do not take orders by email or by fax.

We use one of the most reliable secure payment systems available on the Internet: the SSL protocol. (For more information, visit www.ssl.com). All of your personal details are protected and encrypted before they are sent for processing.

If you choose the payment by check, please print the order and mail with payment to: Azibao - Alcatel ONE TOUCH Shopping - 18, rue General Beuret - 75015 - Paris - France You can also choose to pay via Paypal. We do not accept gift vouchers.

For security reasons we do not take orders by email or by fax.

Due to credit card security policies, once you have placed an order we cannot add items to it. You would need to order separately or cancel your current order and place a new one.

Yes, but the order has to be placed on the website of the country where you want it to be delivered. Please bear in mind that for the security check you will be asked for some documentation that links you to the delivery address.

If your order status says "pending", please check your email - the problem may be that the security check has not been carried out. Otherwise, it may be that the product you have ordered is temporarily out of stock.

Deliveries are made during office hours (9 am - 5 pm).

You have a 7-day money-back guarantee that starts when you receive the product.

All products are covered by the manufacturer's 12-month warranty unless otherwise stated.

During the first year of warranty, if you experience any problems with the product you contact the manufacturer's after-sales service. The contact details for most of the manufacturers can be found on our site in the section "after-sales service". Please send us a message to sav@azibao.com

Please send the product back by insured and recorded delivery. And send us an email before to get RMA number (sav@azibao.com)

Azibao is in charge of the Alcatel One Touch shopping

Andorra, Austria, Belarus, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Finland, France, French Guiana, French Polynesia, French Southern Territories, Germany, Greece, Guadeloupe, Holy See (State of the Vatican City), Hungary, Italy, Ireland, Luxembourg, Malta, Martinique, Monaco, Norway, New Caledonia, Netherlands, Poland, Portugal, Reunion, Romania, United Kingdom, San Marino, Slovakia, Spain, Sweden, Switzerland, Ukraine.